This Privacy Policy (“Policy”) explains how Protects, a trading name of Your Digital CTO Ltd (company number 15245437) (“we”, “us” or “our”), collects, uses and protects personal information.

Your Digital CTO Ltd is incorporated in England and Wales and has its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

We are committed to handling personal data responsibly, transparently and in line with UK data protection law.

When this policy applies

This Policy applies when:

• You visit or interact with our websites, including protects.com and any other websites we operate that link to this Policy

• You engage with us through sales, marketing, events or other business activities

• You use the Protects platform, tools, software, training or related services (the “Solutions”)

When this policy does not apply

This Policy does not apply to:

• Employment and recruitment data – please refer to our Applicant Privacy Notice if you are applying for a role

• Customer-controlled data – where you use Protects on behalf of an organisation (for example, your employer), that organisation controls how personal data is used. In those cases, we act as a data processor and your organisation’s privacy notice applies

• Third-party services – websites, tools or services operated by third parties, even if linked to from our Sites

Our role under data protection law

• We act as a data controller for personal data collected through our websites, marketing activities, events and business relationships

• We act as a data processor where we process personal data on behalf of customers as part of providing the Solutions, in accordance with our contractual agreements and Data Processing Addendum

Personal information we collect

We may collect the following categories of personal information:

Business and contact information 

• Name

• Job title

• Organisation name

• Business email address

• Business phone number

Account and relationship information

• Information about the Solutions you use or explore

• Event registrations, webinars or training attendance

• Business relationship and account history

Communications

• Information you provide when contacting us

• Messages, enquiries or feedback

• Information you submit through our Sites or communications channels

Technical and usage information

• IP address

• Device and browser information

• Log and usage data

• Information collected through cookies and similar technologies

Information from other sources

We may also receive information from:

• Business intelligence or enrichment providers

• Publicly available sources, such as company websites or professional social media platforms

How we use personal information

We use personal information for the following purposes:

Operating and improving our websites

• Providing access to our Sites

• Responding to enquiries

• Improving content, usability and performance

• Personalising your experience where appropriate

Providing and administering the solutions

• Creating and managing accounts

• Communicating about updates, changes or service information

• Supporting customer relationships

• Analysing usage trends to improve functionality and services

Sales, marketing, and events

• Providing information about Protects and related services

• Managing event registrations and attendance

• Sending relevant communications (where permitted by law)

Partnerships

• Managing partner relationships

• Operating partner portals

• Evaluating partnership performance

Legal and operational purposes

• Protecting our rights and systems

• Preventing fraud or misuse

• Complying with legal and regulatory obligations

Lawful basis for processing

We process personal data under the following lawful bases, as applicable:

• Contract – where processing is necessary to provide the Solutions or manage a business relationship

• Legitimate interests – to operate, improve and promote our business, provided these interests are not overridden by your rights

• Consent – where required, such as for certain marketing communications

• Legal obligation – where processing is required by law

How we share personal information

We may share personal information with:

• Trusted service providers who support our operations (e.g. hosting, analytics, communications, payment providers)

• Professional advisers such as legal, financial or audit advisers

• Regulatory authorities or law enforcement where required

All service providers are required to handle personal data securely and lawfully.

International data transfer

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, in accordance with UK GDPR requirements.

How long we retain personal information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting or reporting obligations.

Retention periods vary depending on the nature of the data and how it is used.

Your rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Restrict or object to processing

• Request data portability

• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection authority.

Contact us

If you have any questions about this Policy or how we handle personal data, please contact:

Email: [email protected]
Company: Your Digital CTO Ltd

Update to this policy

We may update this Policy from time to time. Any changes will be posted on this page, and the updated version will apply from the date of publication.